We aim to offer you the highest standard of service but if you wish to make a complaint please inform our reception staff. They can get the Practice Manager or another member of the team to assist you. We aim to deal with all complaints swiftly.
If you are still unhappy and wish to make a formal complaints then please put your complaint in writing using our online complaints form. We will contact you within 3 working days to discuss your complaint.
Please note this is for formal complaints only - do not use this form for general enquiries.
Alternatively you can put your complaint in writing or email to the Practice Manager:
If you wish to take your complaint further, you may contact Time2Talk ICB on 0300 0120 281 and select Option 1.
If the complainant remains unsatisfied they can approach the Parliamentary and Health Service Ombudsman (PHSO).
We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria but we don’t only want to hear from you when something goes wrong. If you have any comments or ideas regarding the running of the practice please speak to the Practice Manager. Our Practice Complaints leaflet gives details of the procedure and is available from the Reception desk. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
Download our complaints leaflet (DOCX, 36KB)
If patients are not happy with the practice’s response to their concerns then in the first instance they should contact NHS Black Country Integrated Care Trust (ICB). Write to: Time2Talk Team, Black Country ICB, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH or complete their online complaints form.
Visit the Time2Talk website.
If patients are not happy with the response from Black Country ICB the next step is to contact the Ombudsman. Ombudsman Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP. Helpline: 0345 015 4033. Website www.ombudsman.org.uk